Cancel Your Credit Card
Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today.!!!
Now some people are really stupid!!!!
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange:
Family Member: ‘I am calling to tell you she died in January.’
Citibank: ‘The account was never closed and the late fees and charges still apply.’
Family Member: ‘Maybe, you should turn it over to collections.’
Citibank: ‘Since it is two months past due, it already has been.’
Family Member: So, what will they do when they find out she is dead?’
Citibank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’
Family Member: ‘Do you think God will be mad at her?’ (I really liked this part!!!!)
Citibank: ‘Excuse me?’
Family Member: ‘Did you just get what I was telling you – the part about her being dead?’
Citibank: ‘Sir, you’ll have to speak to my supervisor.’ (Duh!)
Supervisor gets on the phone:
Family Member: ‘I’m calling to tell you, she died in January.’
Citibank : ‘The account was never closed and late fees and charges still apply.’ (This must be a phrase taught by the bank!)
Family Member: ‘You mean you want to collect from her estate?’
Citibank: (Stammer) ‘Are you her lawyer?’
Family Member: ‘No, I’m her great nephew.’ (Lawyer info given)
Citibank: ‘Could you fax us a certificate of death?’
Family Member: ‘Sure.’ (Fax number is given )
After they get the fax:
Citibank: ‘Our system just isn’t setup for death. I don’t know what more I can do to help.’
Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. I don’t think she will care.’
Citibank: ‘Well, the late fees and charges do still apply.'(What is wrong with these people?!?)
Family Member: ‘Would you like her new billing address?’
Citibank: ‘That might help.’
Family Member: ‘ Odessa Memorial Cemetery , Highway 129, Plot Number 69.’
Citibank: ‘Sir, that’s a cemetery!’
Family Member: ‘What do you do with dead people on your planet???
(Priceless!!)
April 13, 2010 @ 6:23 am
I had the same thing happen to me when my father passed away. People do not care that the cardholder died, the only thing they are interested in is getting money that was owed to them. I told the credit card company good luck in collecting money from a dead person, they told me that they are going to send the bill to collections and it will remain on my dad’s credit report til paid. GOOD LUCK IN GETTING YOUR MONEY IDIOTS..
April 12, 2010 @ 4:04 pm
I wonder where the call center is located… 2 Years ago when I had to run from a hurricane, I had to call 1 of my credit cards and try to explain why my payment was late. The call center was in India. If it would have been someone else’s problem, I would have laughed till I cried then laughed because I cried, but alas, it ain’t funny when you are the one dealing with it.
April 12, 2010 @ 8:22 am
dang! I need to remember to max out my cards before i die!
April 12, 2010 @ 7:25 am
What part of DEAD don’t they comprehend…. D…heads… lol
April 12, 2010 @ 6:15 am
some people are dumb even don’t respect the dead
April 12, 2010 @ 1:31 am
JUST IMAGINE THEY LIVE AMONG US. I’VE ALWAYS HEARD THAT IGNORANCE IS BLISS. MUCH HAPPINESS HERE. HA!!!!!
April 11, 2010 @ 10:25 pm
Same thing when my mom died. GOD! This is so stupid!!!!
April 11, 2010 @ 10:20 pm
This is soooooooooo worth sharing. Shows the mentality of our business world today. It is sad but at the same time funny…Love it, should have more stars available I would click on them all.
April 11, 2010 @ 10:12 pm
Don’t you just know that lady is having a good laugh up in Heaven!
April 11, 2010 @ 9:54 pm
I have a friend who actually went thru this!!!!!!!! LOL She finally told them to send the bill to the cemetary & that if they collected, good 4 them, if not, oh well!!!!!!!!!!! ROFLMAO!!!!!!!!